About Us
About Us
Our Delinquency Management Services provide financial institutions with a single source for delinquency management with the highest quality agents and technology. TriVerity is recognized as the industry’s leading expert for third-party collections of all loan types.
The Loan Service Center is acknowledged as the most capable at minimizing first-party losses by supplying skilled staff and consistent coverage. We understand that you need us to minimize the exposure to loss caused by delinquent loans through respectful interactions with your customers and that you want to be kept informed of our progress.
Explore how TriVerity and The Loan Service Center can minimize losses from unpaid loans with its delinquency management suite of services, payment portal and client support.
Serving financial institutions since 1990
Worked with over 2,700 financial institutions nationwide
Repossessed over 17,000 pieces of collateral
Collected over $312 million for our clients
TVT and TLSC is made up of over 150 employees
We have the skills, track record and experience to minimize your delinquency losses and keep you informed with real-time file updates combined with a customer service commitment that is second to none in the industry.
TriVerity, formerly CU Recovery, has over 30 years of providing collection services for financial institutions.
| 2021 | In response to regulatory changes, CU Recovery becomes TriVerity and expands its market to align with changes to its customer base and industry growth. | |
|---|---|---|
| 2018 | CU Recovery and The Loan Service Center became wholly owned subsidiaries of PSCU. To enhance their commitment to education, Training on the Go, an online video training series, was introduced. | |
| 2010 | The CU Recovery Collection Academy in Minneapolis was launched to provide credit unions with continuing education on topics to help effectively operate their collection department. | |
| 2003 | The company pioneered online access to collector notes and an online file submission process, streamlining the client experience. | |
| 1997 | Responding to the needs of credit unions, The Loan Service Center was formed to provide first-party collection staff on a temporary, part-time or permanent basis. | |
| mid-1990’s | The company begins collecting outside of Minnesota and introduces education for credit unions on organizing collection tasks and implementing successful collection processes. | |
| 1990 | CU Recovery is established in Wyoming, MN to help Minnesota credit unions maximize recoveries from charged off loans. |
Our leader’s enthusiasm and passion provide the exceptional experience you expect from a business partner.
Knowing community has contributed to our success, our culture revolves around our service commitment to employees, financial institutions and their consumers, industry vendors and the community we live and work in.
Financial Institution Community
Employee Enrichment
Charitable Gifting
At TriVerity & The Loan Service Center, extra care is taken to protect our reputation and the reputation of our clients. We continually monitor and audit our collection practices to ensure compliance with all industry State and Federal regulations and laws, including CFPB (UDAAP), FDCPA, TPCA, GLBA and PCI DSS. We work diligently to maintain the highest levels of performance and compliance on every account we work for our clients.
