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We improve financial outcomes for our clients. From articles on collection practices that provide insights for people managing delinquency to case studies, showing how clients reached their goals using the solutions and thought leadership of TriVerity & The Loan Service Center. Take a look at articles and case studies that can help you connect with the industry and your sonsumers.


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Top Articles


Conquering Collection Challenges: Five Common Obstacles and Strategies for Success
The collection industry faces persistent challenges in navigating the complexities of the job. From day-to-day issues that arise to high-level hurdles, there is much to overcome to achieve a thriving collection department.

Navigating the Financial Landscape: How 2023’s Economic Realities Impacted Financial Institution Borrowers
Delinquency rates continue to rise as high inflation and the loss of government assistance cause severe financial strain on consumers. Without proper preparation, a financial institution could find itself in a difficult place with insufficient support for borrowers and staff.

Brace for the Impact of Rising Auto Loan Delinquencies, Repossessions, and Bankruptcies
Without proper preparation, a financial institution could find itself in a difficult place with insufficient support for borrowers and staff.

How Financial Institutions Should Prepare for the Return of Student Loan Repayments
With President Biden's student loan relief plan invalidated by the Supreme Court, borrowers will resume payments on their student loans this September.

Outsourcing Collections to the Right Partner Will Lead to More Effective Debt Recovery
Outsourcing collections, especially to an all-inclusive partner, can help navigate potential pain points and avoid a decrease in staffing due to low employee performance and morale.

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Case Studies

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Bayer Heritage FCU

Challenge: Delinquency has increased to over 2%. Needed better processes earlier in the delinquency cycle.

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Community 1st Credit Union

Challenge: Bring the collection staff to a new level of effectiveness through training.

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GreenState Credit Union

Challenge: Achieve acceptable levels of delinquency. Keep charge-off recoveries at industry average.

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Deseret First CU

Challenge: Achieve acceptable levels of delinquency. Keep charge-off recoveries at industry average.

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