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We improve financial outcomes for our clients. From articles on collection practices that provide insights for people managing delinquency to case studies, showing how clients reached their goals using the solutions and thought leadership of TriVerity & The Loan Service Center. Take a look at articles and case studies that can help you connect with the industry and your sonsumers.

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What can your financial institution do about rising delinquency rates?
As we progress through 2023, delinquencies are rising in many categories including credit cards and personal loans. With elevated interest rates and inflation, paired with low wage increases, consumers are feeling the financial strain.

How Can Your Financial Institution Help Its Consumers Prepare for Recession Predictions in the New Year?
As we enter the new year, we stand on uncertain ground with predictions of the recession still being told. How can your financial institution prepare its borrowers ahead of time?

Navigating the Labor Shortage and Rising Delinquencies
Learn how outsourcing your collections can help you overcome the economic climate.

Creating a Culture of Appreciation
Many experts feel that employee retention and morale are not just the result of how happy each staff member is individually but that there is a direct relationship to how healthy your company culture is overall.

Take Charge of the Collection Call
Power words are emotional words packed with persuasion. Combine them with refined listening skills for more consistent collection results.

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Case Studies

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Bayer Heritage FCU

Challenge: Delinquency has increased to over 2%. Needed better processes earlier in the delinquency cycle.

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Community 1st Credit Union

Challenge: Bring the collection staff to a new level of effectiveness through training.

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GreenState Credit Union

Challenge: Achieve acceptable levels of delinquency. Keep charge-off recoveries at industry average.

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Deseret First CU

Challenge: Achieve acceptable levels of delinquency. Keep charge-off recoveries at industry average.

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